UniFi Identity - User Guide for Using Identity Endpoint

Once your admin has invited you to join UniFi Identity, you will receive an invitation link or email to guide you through downloading the UniFi Identity Endpoints. This will give you access to resources to One-Click WiFi, One-Click VPN, Door Access, EV Station, Talk Softphone, Camera Sharing, File Access, and more.

Download the Identity Endpoints and Load Your Credential

• Requires iOS 16, Android 7, macOS 11, Windows 10, or later.
• The credential in your invitation link or email can only be imported into your Identity Endpoint once. If you remove the credential from the Identity Endpoint or your admin deactivates and reactivates your account, a new invitation with an updated credential will be required. The admin will send you a new invitation, and you can import the new credential into your Identity Endpoint.

1. Do either of the following:
   • Open the message link you received and download the UniFi Identity Endpoint for iOS, Android, macOS, or Windows.
   • Open the invitation email you received and Click Here to Install Endpoint for iOS, Android, macOS, or Windows.
     
2. Follow the on-screen instructions in your link or email to load your credential.
3. Once done, you can start accessing resources with a simple tap.

Access Resources on the UniFi Identity Endpoint

If your admin assigns you more resources after you've started using your Identity Endpoint for mobile, you'll need to pull down the app screen to refresh the page. This ensures that the new features are accurately updated and displayed in the mobile endpoint.

Unlock Nearby Doors

Requirements

• Your iOS, watch OS, or Android have met the following requirements:
  • iOS 16.0 or later
  • Android 7.0 or later
  • watchOS 9.0 or later (Requires Identity Endpoint iOS 0.1.10 or later)
• You have granted the Location and Bluetooth permissions to your Identity Endpoint for mobile.
  

Identity Endpoint for iOS and Android

• Tap Doors on your Identity Endpoint to unlock the nearby doors with your phone.
• Tap the Ellipsis icon to view all the doors you have permission to access.

Identity Endpoint for watchOS

1. Install the Identity Endpoint for iOS 0.1.10 or later on your iPhone.
2. Open the Identity Endpoint on your Apple Watch (watchOS 9.0 or later) and tap a door to unlock it.

Add Face Photo

After adding your face photo, you can unlock doors by scanning your face at a reader.

Note: This feature is currently in Early Access (EA).

1. Do either of the following:
   • Tap Upload Face Photo for Face Unlock and tap Upload Photo.
   • Tap your profile icon and go to Door Access > Face Photo. 
2. Center your face within the frame and move your head slowly to complete the circle.
3. Tap Done. 
   

Answer Doorbell Calls

If your Access admin has assigned you as a doorbell call receiver, you will receive a doorbell call notification when a visitor at the door requests entry. When receiving a notification, you can Unlock the door remotely, and communicate with the visitor through live view.

Note: This feature is currently in Early Access (EA).

Connect to One-Click WiFi

Identity Endpoint for iOS and Android

• Tap WiFi on your Identity Endpoint to instantly connect to your organization's WiFi, without entering credentials.
• Limitation: You must enter your WiFi password manually if you are using iOS version 15.0-15.1.
  1. Tap the Ellipsis icon to view your WiFi password, and tap Copy Password.
  2. Open the WiFi list on your phone, find the SSID ("UniFi Identity" by default or select the custom SSID set by your admin), and enter your password to establish a WiFi connection.

Identity Endpoint for macOS and Windows

Turn on the WiFi toggle on your Identity Endpoint to instantly connect to your organization's WiFi, without entering credentials.

Connect to One-Click VPN

Identity Endpoint for iOS and Android

Tap VPN on your Identity Endpoint to remotely access your organization's network, without entering credentials.

Identity Endpoint for macOS and Windows

• Turn on the VPN toggle on your Identity Endpoint.
• To connect to WireGuard VPN on Macs, please grant Identity Endpoint permission to load system extensions. 

Charge Electric Vehicles

Identity Endpoint for iOS and Android

• Tap EV Station on your Identity Endpoint to unlock the electric vehicle charger nearby and power up your electric vehicle with ease.
• Tap the Ellipsis icon to view all the EV stations you have permission to access.

Use Talk Softphones

Identity Endpoint for iOS and Android

1. Tap Talk on your Identity Endpoint.
2. Do either of the following:
   • From the Favorites, Recents, or Contacts tab, select a contact to call.
   • From the Keypad tab, dial a number and press the green button at the bottom of the screen.

View Camera Live Feeds

You can view the live feeds from the Protect cameras assigned to you and work as a surveillance collaborator.

Notes:

• If Remote Access on the console is disabled, the Identity Endpoint needs to be on the same local network as the console to view live feeds.
• This feature is currently in Early Access (EA).

Identity Endpoint for iOS and Android

1. Tap Cameras on your Identity Endpoint, or tap the ellipsis to select a camera if you have multiple cameras.
2. Watch the live view and, if needed, mute the sound or view in full screen.

Access UniFi Drive Folders

Identity Endpoint for iOS and Android

• Tap File Access on your Identity Endpoint to instantly access your UniFi Drive folders.

Identity Endpoint for macOS and Windows

• Requires Windows 1.1.3.91 or later and macOS 1.1.3 (93).

Access Drive Folders Directly

• Open your Identity Endpoint and click Your UniFi Drive to instantly access your UniFi Drive folders.

Access Drive Folders via SMB

• Your desktop and UNAS must be on the same local network.
• Mount your UNAS folder on your macOS or Windows desktop for instant file access and synchronization.
• If you are using macOS 15, ensure you have enabled local network access for Identity in your desktop's System Settings > Privacy & Security > Local Network > Identity.

1. Open your Identity Endpoint on your desktop, and click Auto Integrate Drive to Finder (for macOS) or Auto Integrate Drive to File Explorer (for Windows). Auto Drive Integration allows seamless access to UniFi Drive files in Finder or File Explorer over the same local network as your UNAS, with automatic directory updates.
2. Once integrated, you can view and access your UniFi Drive folders on your desktop.

Manage Your App Settings

• Identity Endpoint for iOS and Android: Tap your upper-right profile picture.
• Identity Endpoint for macOS and Windows: Click the Gear icon.

Manage the Preferences of Identity Endpoint for Mobile

1. Tap your upper-right profile picture and tap App Preferences.
2. Enable Use Face ID to require authentication before the app launches.
3. Enable Follow System Theme to apply the app's default theme, or disable it and select Light Mode or Dark Mode.

Export Support File

• Identity Endpoint for iOS and Android: Tap your upper-right profile picture and tap Export Support File.
• Identity Endpoint for macOS and Windows: Click the Gear icon and select Export Support File.