UniFi Identity Enterprise - Passwordless Sign-In and Recovery Code

Sign In with Passkeys or Verify Mobile App

Requirements

To sign in to UniFi Identity Enterprise with your passkeys or Verify mobile app without entering a password:

• Your workspace admin must have enabled "Passwordless Sign-In".
• You must first set them up in UniFi Identity Enterprise.
  • Set Up Passkeys
  • Use and Manage the Verify Mobile App

Note: The Identity Enterprise app currently does not support passwordless sign-in.

Sign In to UniFi Identity Enterprise with Verify Mobile App or Passkeys

1. Go to your Identity Enterprise sign-in page (https://[Your Workspace Domain].ui.com/login).
2. Do either or the following:
   • Verify: Enter your email address and click Sign In. Click Verify in the Or Sign in with section.
   • Passkeys: Click Passkeys in the Or Sign in with section.
3. Follow the on-screen instructions to verify your account and sign in.

Generate a Recovery Code

A recovery code can be used for unlocking user accounts and resetting their passwords.

Notes

• Once your recovery code is used, a new one will be generated automatically.
• Once a new recovery code is generated, the old one will be no longer valid.
• You can only generate a recovery code once every hour, and a maximum of three codes per day.
• Please keep your recovery code safe, and do not share it with anyone.

1. Do either of the following:
   • Sign in to your Identity Enterprise Portal or Identity Enterprise Manager and click your profile picture > Manage Your Account > Security.
   • Sign in to your Identity desktop app and click your profile picture > Manage Account > Security.
2. On the Multi-factor Authentication (MFA) section, click Generate a recovery code.
3. Verify your account and a recovery code will be generated. Copy or download it.