UniFi Access - Manage Access Reader Doorbell Buttons

The Doorbell feature enables Door Attendants to receive doorbell notifications, answer doorbell calls, and unlock locations remotely through the Access application, Access mobile app, and UniFi Talk.

Connecting a third-party chime to an Access Control Hub allows the chime to ring when a doorbell call is made from the G2 Reader Pro (UA-G2-Pro), Reader Pro (UA-Pro), or Intercom (UA-Intercom).

Note: If UniFi Identity Enterprise is activated, doorbell notifications will be sent to the UniFi Identity Enterprise Workspace and mobile app, instead of the UniFi Access app.

Device Requirements

Update your devices to the latest version for optimal experience.

UniFi Access Readers:
- Intercom (UA-Intercom): 1.0.66 or later
- G2 Reader Pro (UA-G2-Pro): 0.1.119 or later
- Reader Pro (UA-Pro): 2.4.199 or later
UniFi Talk:
- Phone Touch (UTP-Touch): 1.2.556 or later
- Phone Touch Max (UTP-TouchMax-L): 2.0.404 or later

Application Requirements

Update your applications to the latest version for optimal experience.

UniFi OS: 3.1.13 or later
UniFi Protect application: 2.8.28 or later
UniFi Access application: 1.20.13 or later
Identity Enterprise Agent: 1.54.6 or later (if Identity Enterprise is activated)
Identity Enterprise app for UniFi Talk: 0.47.1 or later (if Identity Enterprise is activated)

Manage Doorbell Trigger Method

For G2 Reader Pro

Go to your Access application > Devices > Readers > select a UA G2 Pro > Settings > Display.
Set the Doorbell Trigger to Swipe to Call, Hold to Call, or Disabled.
- Hold to Call: Press and hold the doorbell icon to initiate a doorbell call.
- Swipe to Call: Swipe the doorbell icon up to initiate a doorbell call. This method helps prevent accidental calls.

For Reader Pro

Go to your Access application > Devices > Readers > select a UA Pro > Settings > Doorbell.
Do either of the following:
- To initiate doorbell calls using the hardware doorbell button on the device, select an option from the Doorbell Trigger drop-down menu.
  - Press and Hold (3s): This is the default mode. Hold the doorbell button for three seconds to initiate a call.
  - Single Tap: Tap the doorbell button to initiate a call.
  - Disabled: The doorbell button can no longer be used to initiate a call.
- To initiate doorbell calls using the software doorbell icon on the screen, select an option from the Display Preview drop-down menu.
  - Default: The doorbell icon is not displayed.
  - Press to Call: Tap the doorbell icon to initiate a call.
  - Swipe to Call: Swipe the doorbell icon from left to right to initiate a call. This method helps prevent accidental calls.