UniFi Access - Install, Adopt, and Manage Access Devices

UniFi Console Requirements

See this article for the consoles supporting the Access application. 

Installation Guides

Access Control Hub

• Access Hub / Access Door Hub
• Enterprise Access Hub
• Elevator Hub
• Access Ultra
• Gate Hub

Access Readers and Intercom

• Access Reader Lite
• G2 Reader
• G2 Reader Pro
• Intercom

Viewer Terminal

• Intercom Viewer

Direct PoE Connection

UniFi Access uses direct Power over Ethernet (PoE) connections to simplify and strengthen the power supply for most Access Control Hubs and all Access Readers. This approach eliminates separate power cables, reducing installation complexity and failure points. PoE ensures a seamless, uninterrupted power supply even in challenging conditions.

UniFi Access Readers must connect directly to Access Control Hubs to unlock doors. 

Hubs Powered by PoE++ Switch	Hubs Powered by PoE+ Switch
Access Hub (UA-Hub) Door Hub (UA-Hub-Door) Elevator Hub (UA-Hub-Elevator) Gate Hub (UA-Hub-Gate)	Access Ultra (UA-Ultra)

Note: The multi-door Enterprise Access Hub (EAH-8) requires AC power but connects to Access Readers via PoE. Ports 9 and 10 on the hub are GbE RJ45 uplink ports, used only for uplink connections.

Adopt New Device

After setting up your Access application, install the Access Control Hubs, connect them to your Access devices, and then adopt them in the Access application.

1. Go to your Access application > Devices > All to see all the devices powered on and connected correctly to the hubs.
2. Either Adopt All to adopt all devices or Click to Adopt a device individually. The devices will be adopted automatically.
   
3. Once an Access Control Hub is adopted:
   • Its connected Access Readers will be adopted automatically.
   • The status LED of the hub and its connected readers will show steady blue.

Update Device

1. Go to your Access application > Devices > All to see the devices with new versions available.
2. Do either of the following:
   • Update or Click to Update the device immediately.
   • Enable Auto-Update to update the device daily.
     

Group Hubs and Locations for Easier Management

You can group hubs and locations for easier management and control in Access application > Dashboard > All Locations.

Create New Location Group

1. Click Create New Location Group or Create and add locations.
2. Click Add.
   

Edit Location Group

1. Click the Pen icon beside a location group.
2. Add or remove locations and click Apply Changes.
   

Remove Location Group

1. Click the Pen icon beside a location group.
2. Click Remove.
   

Reset Device

There are two ways to reset an Access device. Ensure the device remains powered on throughout the reset process for it to complete successfully.

• Using the Reset button on the device: Press and hold the RESET button on the device with a pin for several seconds until the status LED flashes. The device will reset to factory settings but remain managed by your Access application.
• Removing from the Access application: Go to your Access application > Devices > select a device > Settings > Manage, and click Remove.
  • Removing a device will also reset it (requires Access Control Hub 4.1.2.12 or later).
  • Removing a hub will also remove and reset the devices paired with it.