Users can use their unique and single-use recovery codes to regain access to their UniFi Identity Enterprise accounts when they forget their passwords or when their accounts are locked.
Ensure you have allowed users to perform the following actions in the configured password rules. These options are already enabled in the default password rule. See Password Policy and Rule for details.
- Change Password
- Perform self-service password reset
- Perform self-service account unlock
See the related articles below to learn more about the non-admin user experience.