UID Enterprise - Enable Door Access and Manage Its Features

Door Access securely manages your access control system, allowing you to create access policies and manage door access features, and enabling users to unlock doors with phones, NFC cards, PINs, or other authentication methods.

The doorbell feature allows you to receive and respond to notifications, as well as unlock and monitor doors remotely. You can monitor doors remotely through the web-based UID Enterprise Manager, the UID Enterprise mobile app, or UniFi Talk.

Requirements

Make sure you have completed the following steps before enabling door access.

If Your Console Has Activated UID Enterprise

Update your UniFi Access devices and UID Enterprise Agent to meet the following requirements.

• • UA Lite: v3.9.8.0 or later.
  • UA Pro: v2.3.178 or later.
  • UA Hub: v4.0.14.15 or later.
  • UID Enterprise Agent: v1.54.6 or later.

4. Activate UID Enterprise.

Enable Door Access 

1. Go to your UID Enterprise Manager (https://[your workspace domain].ui.com/cloud) > Services.
2. Do either of the following:
   • If you have not enabled Door Access at any site, find Door Access and Click to Enable.
   • If you have enabled Door Access before and would like to enable it at other sites:
     1. Go to Door Access > Sites.
     2. Click Show All and select a site.
     3. Select a console and Click to Enable. If there is no console on the site, click Add Console and follow the steps here.
3. After enabling Door Access, a default workspace access policy and site access policy are automatically generated. Custom door access policies are given precedence over the default door access policies. The default door access policies are applied if none of the user's conditions matches any of the custom door access policies.
   • Allow Access to All Doors: This default workspace access policy includes all doors of the workspace, but no users are granted access. To assign it to users, click Assigned Users, click +, select All Organization Users or Specific Users, and click Assign.
   • The Site's Default Policy: This default site access policy allows all users belonging to this site to access all the site's doors.

Migrate Door Access Devices

This feature allows you to migrate door access devices from one UniFi Console to another without removing them from the old console and adopting them in the new console. 

Requirements

Before migration, please ensure that:

• Migrating UA-Ultra is currently not supported.
• The new console has been added to the same site as the existing console. Learn more about adding a console to an existing workspace
• The door access devices and consoles are online.
• The door access devices and the new console are in the same VLAN.  To update the network settings of door access devices, go to your Access application > Settings > System > Network.
• The door access devices have been wired to the new console. Learn more about wiring UA devices

Migrate Door Access Devices

1. Go to your UID Enterprise Manager > Services > Door Access.
2. Select a site and click Migrate Door Access Devices in the prompted panel.
3. Ensure you have read and understand the Migration Requirements and then select the Source Console and Target Console.
4. Click Migrate.

Create and Assign Access Policy

Create an access policy to set a time frame during which users can access designated locations, and then assign the access policy to users.

Create Access Policy

UID Enterprise admins can create and edit access policies both in the UniFi Access application and UID Enterprise Manager. 

1. Go to your UID Enterprise Manager > Services > Door Access > Sites.
2. Select a site, go to Policy, and click the + icon.
3. Specify the policy name, and add the locations and users.
4. Set a schedule to allow access during the specified timeframes:
   • Tick the Use a Pre-Defined Schedule checkbox and select Always Allowed to allow authorized users to access doors anytime, or select a schedule from the predefined options.
   • Customize the time when the location should remain unlocked, with up to 20 timeframes per day.
     
     • To add an access period, hover over the schedule and click the + icon.
     • To edit an access period, drag and drop it, or hover over the period and click the Ellipsis icon > Edit.
     • To delete an access period, hover over the period and click the Ellipsis icon > Delete.
   • (Optional) Tick the Set Holiday Schedule checkbox to specify unlock times for holidays:
     • Click Edit Holiday to add or edit the holiday name and date. 
     • Hover over the schedule and click the + icon to add an access period.
   • (Optional) Tick the Save as a Pre-Defined Schedule and enter the Schedule Name to save the customized schedule and use it in other access policies.
5. Click Create.

Assign Access Policy

If UID Enterprise is activated, user access management will be centralized in the UID Enterprise Manager. As a result, you will no longer be able to assign policies to users through the Access application or OS Settings. To assign policies, do one of the following:

• Go to your UID Enterprise Manager > Services > Door Access > select a site > Policy > Assigned Users.
• Go to your UID Enterprise Manager > Organizations > Members > Users > select a user > Permissions.
• Go to your UID Enterprise Manager > Organizations > Members > Groups > select a group > Permissions.

Manage Door Access Methods

To allow users to unlock doors using an access method, ensure that the method is enabled in both UID Enterprise Manager and the UniFi Access application. Disabling a method in UID Enterprise Manager will also hide it from the Access application.

1. Go to your UID Enterprise Manager > Services > Door Access > Advanced.
2. Enable or disable Access Methods and configure settings. Learn more about Access Methods & Credentials 
   • NFC Card
     • Allow Third-Party NFC Cards
   • Mobile: Users can unlock locations with a simple tap on the UID Enterprise mobile app, which uses Bluetooth Low Energy (BLE).
     • Refresh Mobile Access Token Every [1 Day, 1 Week, 1 Month, or 3 Months]: For enhanced security, it's highly recommended to Refresh users' mobile access tokens regularly. 
   • Hand Wave: It cannot be used with the NFC access method simultaneously.
   • PIN
     • Set the PIN length to 4 digits, 6 digits, or 8 digits. All users' PINs will become invalid once the PIN length is changed. It's advised to use long, complex PINs for enhanced security.
     • Randomize Keypad Layout as needed. Supported only on G2 Reader Pro and Intercom.
     • Allow Simple PIN to allow PINs to contain sequential or repeated numbers (e.g., 123456, 000000). For enhanced security, it's advised to use complex PIN combinations.
3. Click Save.

Send Door Access Notifications to Owner/Super Admins

The UID Enterprise Owner and Super Admins will receive notifications on their UID Enterprise Manage, UID Enterprise Workspace, and UID Enterprise mobile and desktop apps.

1. Go to your UID Enterprise Manager > Services > Door Access > Advanced.
2. Go to Notify Owner/Super Admin of and enable the following options:
   • Doorbell Rings
   • Unauthorized/Prolonged Door Openings
   • Newly Discovered Devices

Enable LAN-Optimized Doorbell

This feature guarantees faster and more stable video calls while receiving and answering. If this feature is enabled, you will be temporarily unable to use UniFi Talk to answer calls until Phone Touch 1.11.1 or Phone Touch Max 2.11.0 is installed. You can manually disable this feature to resume answering calls via UniFi Talk.

Version Requirements

• UID Enterprise Agent: 1.54.6 or later
• Identity mobile app:
  • Android: 0.65.3 (1716)
  • iOS: 0.65.3 (716)
• G2 Pro: 1.0.122 or later
• UA Pro: 2.5.208 or later
• Phone Touch: 1.11.1 or later 
• Phone Touch Max: 2.11.0 or later

Enable This Feature

1. Go to your UID Enterprise Manager > Services > Door Access > Advanced.
2. Tick the LAN-optimized doorbell feature checkbox.
3. Click Save.

Sync Door Unlock Recordings from UniFi Access

Syncing door unlock recordings from UniFi Access to UID Enterprise stores the recordings in the cloud, making them viewable in the System Log. Learn more about Managing Door Unlock Recordings in UniFi Access

1. Go to your UID Enterprise Manager > Services > Door Access > Advanced.
2. Tick the Sync door unlock recordings from UniFi Access checkbox.
3. Click Save.