Understanding Media Compatibility for UniFi Connect
UniFi Connect makes it easy to upload your own videos, audio files, and images to create a customized experience on your Connect Display, Display Cast, and EV Station. This article explains the supported media formats and size requirements to ensure smooth playback and successful uploads. For a quick start guide to UniFi Connect, click here.
Compatible Connect Devices
- Connect Display (UC-Display)
- Display Cast (UC-Cast)
- Display Cast Pro (UC-Cast-Pro)
- Display Cast Lite (UC-Cast-Lite)
- EV Station Pro (UC-EV-Station-Pro)
Video File Requirements
Ensure your video files meet the following encoding settings to prevent upload failures or playback issues.
|
Full HD, High Frame Rate |
4K, Standard Frame Rate |
|
|
Compatible Connect Devices |
UC-Display UC-EV-Station-Pro UC-Cast-Lite |
UC-Cast UC-Cast-Pro |
| Container | MP4 | MP4 |
| Audio codec | AAC-LC | AAC-LC |
| Video codec | H.264 | H.264 |
| Frame rate | 50, 60 | 24, 25, 30 |
| Bitrate | 15 Mbps | 40 Mbps |
| Single file size limit | 5 GB (5,120 MB) | 5 GB (5,120 MB) |
Audio File Requirements
- Supported formats: .m4a, .mp3, .wav
- Single file size limit: 1 GB (1,024 MB)
Image File Requirements
- Supported formats: .jpg, .jpeg, .png, .gif, .bmp
- Single file size limit: 20 MB
- Maximum file resolution: 17,293 × 9,728 pixels
Notes
- Files must meet the above format, encoding, and size requirements to be playable in UniFi Connect.
- If an upload fails, double-check that your file matches the supported formats and limitations.