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UniFi Talk - Set up the UniFi Talk application

The UniFi Talk application manages every aspect of your UniFi Talk deployment, including call tracking, transcription, number purchasing, line assignment, and much more.

This article will describe how to install, configure, and manage your UniFi Talk application.

Before you begin

Before setting up the UniFi Talk application and adding your devices, make sure that:

  • You’ve turned on and set up a compatible controller, such as the UniFi Dream Machine (UDM Pro) or UniFi Cloud Key Gen2 Plus (UCK-G2+). To set up a new UDM Pro, follow its Quick Start Guide or see UniFi - UDM: How to set up a Dream Machine.
  • You have at least one UniFi Talk phone connected to the same local network as your controller.
  • Your controller has the UniFi Talk application installed. If you don't see it on your UniFi OS dashboard, install it on your controller's Settings > Applications page.

Set up the UniFi Talk application

To set up your UniFi Talk application:

  1. Ensure that your Talk application is up to date:
    1. Go to unifi.ui.com, select your controller, and click System Settings in the navigation bar to access the UniFi Settings menu.
    2. Select the Updates tab and click the Update button, which appears if there is a new version ready to download.
  2. Go back to the UniFi OS dashboard, select your controller, and click the + Set Up button at the bottom of the Talk panel.

    UniFi_Talk_application_setup_1.png

  3. Click the checkbox at the bottom of the welcome screen to agree to the requisite terms and conditions, then click Start.

    UniFi_Talk_application_setup_2.png

  4. Assign a user and area code to each  Talk device by selecting them from the respective drop-down menus.

    Note: Selected area code(s) and number(s) can be changed following your initial setup. You can also set up the phone(s) without assigning them numbers so long as at least one number is associated with your UniFi Talk application.

    UniFi_Talk_application_setup_3.png

  5. Enter your location information into the Emergency Services Information fields.

    Note:
    This allows your UniFi Talk system to automatically provide your address to emergency services if you contact them. This is a requirement for all VoIP service providers.

    UniFi_Talk_application_setup_4.png

Once complete, your UniFi Talk system will finish its setup process and you can start making and taking calls.

Add new UniFi Talk devices

To add a new device to your UniFi Talk application:

  1. Make sure the device is connected to the same local network as the controller hosting your UniFi Talk application.
  2. Adopt the new device:
    1. If you see an adoption prompt in the top-right corner of your Talk dashboard, click its Add link. 

      UniFi_Talk_application_add_new_devices_1.png

    2. If the prompt doesn’t appear, open the Devices page, place your cursor over the new device, click the Assign link, and select the user you’d like to assign the device to.

      Note: If the device has a Managed by Other designation, factory reset it.

      UniFi_Talk_application_add_new_devices_2.png

  3. Assign the device to a user by selecting one from the drop-down field and click Assign.

    UniFi_Talk_application_add_new_devices_3.png

Use the UniFi Talk application

After setting up your Talk application, you can configure its settings or start making and taking calls. For more information, see UniFi Talk - Use the UniFi Talk application.

Update the UniFi Talk application

To update the UniFi Talk application:

  1. Go to unifi.ui.com, select your controller, then go to the System Settings > Updates page.
  2. Click the Update button, which will appear if there's an update ready to download.

Once complete, you’ll see the application's new version information displayed in the UniFi OS dashboard.

UniFi_talk_application_update.png

Frequently asked questions

Can I install the UniFi Talk application on Windows, Linux, or macOS?

No, UniFi Talk must be hosted by either a UDM Pro or a UCK G2 Plus. This intentional framework ensures optimal hardware integration and application performance.

Related articles

UniFi Talk - Use the UniFi Talk application
UniFi - UDM: How to set up a Dream Machine

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