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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi Protect - Get started with the G4 PTZ camera

The G4 PTZ (G4-PTZ) camera is a pan-tilt-zoom camera that streams 4K video at 24 FPS, captures finely detailed objects with a 22x optical zoom lens, and uses adaptive IR LED night vision to illuminate subjects in dark areas. 

This article outlines the G4 PTZ's power and installation requirements, adoption process, and answers frequently asked questions about the device.

Setup and power requirements

To use your G4 PTZ, you will need:

  • A network video recorder (NVR), such as the UniFi Dream Machine Pro (UDM Pro), UniFi Network Video Recorder (UNVR), or Cloud Key Gen2 Plus (UCK G2 PLUS).
  • A UniFi Protect application hosted on any of the NVRs above. For more detailed setup instructions, see UniFi Protect - Getting started.
  • PoE++ (802.3bt) switch or PoE injector to power the camera (UniFi models recommended in order to ensure compatibility).

Note: Some compatible PoE++ switches include UniFi Switch PRO 48 PoE, UniFi Switch PRO 24 PoE, or  UniFi Switch 6 XG PoEFor a full list of switches that support PoE++ (802.3bt), go to our Store page.


Install and adopt the G4 PTZ camera

For information on installing and wiring the G4 PTZ, see the G4 PTZ Quick Start Guide.

Note: The G4 PTZ can only be wall-mounted currently.

To manage your newly installed G4 PTZ, you need to adopt it to your UniFi Protect application. For a detailed overview of the adoption process, see UniFi Protect - Adopt devices.

Frequently asked questions

Will the G4 PTZ work as a standalone device?

No, the G4 PTZ must be adopted by the UniFi Protect application, which only runs on the:


Can I adopt the G4 PTZ wirelessly?

The G4 PTZ cannot be adopted wirelessly. It must be connected to a compatible network switch with an Ethernet cable.


Can the pan-tilt-zoom functions be controlled from the app?

Yes, panning, tilting, and zooming can be performed on the UniFi Protect web application or the mobile app. PTZ controls can be accessed from the camera's live view.


How do I factory reset the G4 PTZ?
You can "unmanage" the PTZ from within the Protect application. For manual factory reset, use the reset button located next to the PoE port on the interior of the camera. To access it, unscrew the top of the PTZ's mount cover, remove the safety screw holding the camera in place to the mount, and then rotate the camera chassis until it detaches from the mount. 

Hold the reset button down for 5 seconds. If successful, the PTZ will start spinning back to its original position.

Related articles

UniFi Protect - Getting started
UniFi Protect - Adopt devices
UniFi Protect - Manage devices

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