UniFi Access - Assign, use, and manage PIN codes

This article outlines how to enable and disable the PIN code unlocking feature in UniFi Access. It also describes how to assign, use, modify, and delete PIN codes.

Important notes:

• Currently, only the UA-Pro supports PIN code unlocking.
• PIN codes can only be assigned, modified, and deleted by Owner, Super Admin, and Limited Admin users with the Can Edit permission.
• Two types of PIN codes are available for use in this mode: a custom PIN code or an auto-generated PIN code.

• Enable or disable the PIN code feature
• Assign a PIN code
• Use a PIN code
• Modify a PIN code
• Delete a PIN code

Enable or disable the PIN code feature

The PIN code feature can be enabled or disabled via:

• The Access application's locations menu.
• The UA-Hub's configuration panel.
• The UA-Pro's authentication panel.

Enable or disable the PIN code feature via the Access application's locations menu

1. Enter your gateway device's IP address in your web browser and log in to UniFi OS. 
2. Select Access from the application menu.
3. Click the Locations icon in the left navigation bar.

4. Click on the desired door to open its properties panel, then navigate to Config > Devices.
5. Enable the PIN toggle switch within the UA-Pro submenu to activate PIN code mode. Disable the toggle to deactivate the PIN code mode.
6. Click Save to confirm your settings.

Note: Ten, consecutive, incorrect PIN code entries will temporarily disable PIN access until either: 

• An NFC card paired with the UA-Pro device is used; or
• An authorized admin user unlocks the door remotely.

Enable or disable the PIN code feature via the UA-Hub's configuration panel:

1. Log in to UniFi OS and select Access from the application menu.
2. Click the Devices icon in the left navigation bar.

4. Click on the UA-Hub connected to the door that you'd like to enable PIN code access for.
5. Enable the PIN toggle switch within the UA-Pro submenu to activate PIN code mode. Disable the toggle to deactivate the PIN code mode.
6. Click Save to confirm your settings.

Enable or disable the PIN code feature via the UA-Pro's authentication panel:

1. Log in to UniFi OS and select Access from the application menu.
2. Click the Devices icon in the left navigation bar.
3. Click on the UA-Pro connected to the door that you'd like to enable PIN code access for.
4. In the UA-Pro's properties panel, navigate to General > Authentication.
5. Enable the PIN toggle switch to activate the PIN code mode. Disable the toggle to deactivate the PIN code mode.
6. Click Save to confirm your settings.

Assign a PIN code

To assign a PIN Code to a new user:

1. Enter your gateway device's IP address in your web browser and log in to UniFi OS. 
2. Select Access from the application menu.
3. Click the Users icon in the left navigation bar.
4. Click the Add User link in the top-right corner of the User directory.

5. Enter the user's first and last name in the respective fields.
6. Click the + icon in the Credentials tab to reveal its submenu.
7. Type a desired 8-digit PIN code into the respective field, or click the Auto Generated link to have a random code created automatically. Once the code is generated, you can copy it by clicking the copy icon next to the entry field.
8. Click Add to confirm your settings.

Note: Every user's PIN code must be unique. PIN codes cannot be shared.

Assign a PIN code to an existing user:

1. Log in to UniFi OS and select Access from the application menu.
2. Click the Users icon in the left navigation bar.
3. Select the desired user to access their profile panel, then click the About tab.
4. Click the + icon in the Credentials tab to reveal its submenu.
5. Type a desired 8-digit PIN code into the respective field, or click the Auto Generated link to have a random code created automatically. Once the code is generated, you can copy it by clicking the copy icon next to the entry field.
6. Click Save to confirm your settings.

Use a PIN code

Note: Currently, only the UA-Pro supports PIN Code unlocking.

To enter your PIN code on the UA-Pro:

1. Click the PIN button on the UA-Pro's screen to enter the PIN Code mode.
2. Enter your 8-digit PIN code using the screen's number pad. To delete a number, tap the backspace button. Once entered, you will be notified whether your PIN is authorized or denied.
3. Tap Cancel to exit the PIN Code screen. 

Note: Ten, consecutive, incorrect PIN code entries will temporarily disable PIN access until either:

• An NFC card paired with the UA-Pro device is used; or
• An authorized admin user unlocks the door remotely.

Modify a PIN code

To change the PIN code of an existing user:

1. Log in to UniFi OS and select Access from the application menu.
2. Click the Users icon in the left navigation bar.
3. Select the desired user to access their profile panel, then click the About tab.
4. Click the + icon in the Credentials tab to reveal its submenu.
5. Click the X button to delete the user's current PIN code.

6. Type a new 8-digit PIN code into the respective field, or click the Auto Generated link to have a random code created automatically. Once the code is generated, you can copy it by clicking the copy icon.
7. Click Save to confirm your settings.

Delete a PIN code

To delete a user's PIN code:

1. Log in to UniFi OS and select Access from the application menu.
2. Click the Users icon in the left navigation bar.
3. Select the desired user to access their profile panel, then click the About tab.
4. Click the + icon in the Credentials tab to reveal its submenu.
5. Click the X button to delete the user's PIN code.
6. Click Save to confirm your settings.