UniFi - Using the UniFi Network mobile app – Ubiquiti Support and Help Center

The UniFi Network mobile app allows you to manage your UniFi networks and standalone UniFi devices on the go.

You can download the UniFi Network mobile app for free on App Store and Google Play.

Installing the UniFi Network mobile app
Managing standalone UniFi Access Points
Setting up a UniFi Network Controller on the mobile app
Connecting to an existing controller
Viewing all connected client devices
Performing an RF Environment scan
Performing a ping test
Performing a Wi-Fi throughput test

Installing the UniFi Network mobile app

The app is available for download on the App Store and the Google Play Store.

Managing standalone UniFi Access Points

You can add and manage UniFi Access Points in standalone mode without using the UniFi Network Controller.

Note that when using standalone mode, you will not be able to use the full range of features provided by the UniFi Network Controller, such as remote access, traffic monitoring, statistics and others.

For more information about setting up standalone access points, see UniFi - Setting up a UniFi Access Point in Standalone Mode.

Setting up a UniFi Network Controller on the mobile app

You can use the UniFi Network mobile app to set up your UniFi Network Controller running on a UniFi Dream Machine or a UniFi Cloud Key.

To set up a new controller:

Enable Bluetooth on your mobile device
On the Controllers screen, tap Add Controller and wait for the nearby host devices to be discovered
Once your host device is found, tap Set up this controller to launch the setup assistant
Follow the setup assistant instructions

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Connecting to an existing controller

If the Controller is already set up and running, you only need create the connection between the controller and the mobile app.

You can connect to an existing controller via Remote or Direct Access.

Connecting via Remote Access

Remote Access lets you easily access and manage your controller from anywhere in the world without the need of a public IP, or having to open ports

On the app, go to Account and log in using your Ubiquiti SSO account
Tap on your host device on the list showing all controllers owned by that SSO account to access its controller

If you can't see any controllers, it might be because remote access isn't enabled. To resolve this, see UniFi - How to Enable Remote Access for Remote Management.

Connecting via Direct Access

Direct Access lets you create a custom connection if your controller doesn't have internet access, or you're facing issues when following the usual method.

Make sure your mobile device is connected to the same network as the host of the UniFi Network Controller
On the app, tap on Add Controller (upper-right corner), then tap Connect to a controller manually / Log in to existing controller
Enter the IP address, port, and credentials, and tap Log in

After a successful login, the connection will be saved and accessible later from the Controllers screen as long as you are connected to the same network as the host device.

When the app is linked to a controller running on a hosting device, it will closely mirror the web controller.

You will be able to view the dashboard, devices, clients, statistics, insights, alerts, events and more; as well as view detailed information about devices and clients. Remote access is supported for network management on the go.

Viewing all connected client devices

On the app's main screen, scroll down to the Clients header to see all currently connected client devices.

Tap on the client device to see its uptime, IP address, MAC ID, traffic, and other information.

Tap on Block to block a client device.

If you need to unblock a client device, go to the app's home screen and tap on Blocked Devices to unblock the client device.

Performing an RF Environment scan

You can perform an RF Environment scan on the UniFi Network mobile app.

RF Environment scan allows you to scan and analyze the Wi-Fi frequency spectrum and suggest the most suitable WLAN channels for your APs.

Please note that your UAPs will be put offline during the RF scan.

To perform an RF Environment scan:

On the app's home screen, scroll down to the Actions header and tap on RF Environment
Tap on Scan to start the scanning process
Once the scan is completed and results are shown, make the necessary changes and confirm them

Performing a ping test

The ping test (available on iOS devices only) uses ICMP packets to check the preliminary link quality and packet latency estimation between two network devices.

To perform a ping test, go to Control > More > Ping, select the hostname, and tap Start.

Performing a Wi-Fi throughput test

The Wi-Fi Throughput test lets you check the wireless upload and download throughput using separate tests, and upload the throughput data by following the on-screen instructions.

To perform a Wi-Fi throughput test, go to Control > More, tap on Wi-Fi Throughput Test and follow the on-screen instructions.

Additionally, on the Wi-fi Throughput Test section (iOS only), go to the Connection Info tab to see more details:

Refresh: Tap to refresh the connection information.
UAP Device: Displays the UniFi Access Point used for the test. Tap to access details about the AP.
SSID: Displays the SSID or wireless network name.
IP Address: Displays the IP address being used.
Channel: Displays the channel being used by the AP.
Signal: Displays the percentage of signal strength, as well as the signal strength in dBm.
TX Rate: Displays the transmit rate.
RX Rate: Displays the receive rate.