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UniFi - Getting Started with the UniFi Network Mobile App

Overview

This is an introductory article about the UniFi Network Mobile app. The UniFi Network Mobile app is a mobile user interface (UI) for UniFi Network that is a great solution for around the clock network support. There are versions for Android and iOS, available for free on the App Store and Google Play. The app is also connected to the Ubiquiti blog, to keep you up to date with the newest developments.

The UniFi Network Mobile app offers two modes: Standalone mode for simple and quick configuration, or manage a hosted Controller via the app.

The UniFi Network Mobile App can be downloaded from:

Table of Contents

  1. Managing Standalone Devices
  2. Managing the UniFi Network Controller with the Mobile App
  3. UniFi Network Controller App Configurations (not applicable for Standalone)
  4. Related Articles

Managing Standalone Devices

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You can add and manage UniFi Access Points without the need of a hosted controller by using the UniFi mobile app. When managing Standalone Devices you will not have the full range of features as the UniFi Network Controller does, and remote access is not supported, so you must be connected to the UAP's same network to configure them.

See this article on how to add a new standalone access point: UniFi - Mobile App: Setting Up an Access Point with Standalone Mode.

To manage an adopted standalone device:

  1. Connect your mobile to the same network as your standalone UAP.
  2. Launch the mobile app and from the landing page navigate to your Account, and select Standalone Devices from the Utilities list.

mobile-landing-page.png          mobile-account-page.png

3. The adopted device will appear in your list of Standalone Devices. Tap it to connect to it.

standalone-adopted-uap.png

4. Tap "Configure" in the upper right hand corner. Confirm you wish to configure as standalone and not using the controller.

standalone-confirm-config-standalone.png

5. The first time you configure this device you will be prompted to change the default ubnt/ubnt credentials to something unique, tap on the grayed out current defaults to type the new username and password. Then select the country where the device will operate and tap "Done".

standalone-uap-credentials.png

6. On the Configuration screen, you can change the name of your device by selecting the current name to edit. As well as see the current firmware version, update it if there is a newer one available and reset the device. Tap on Radios or WLANs to enter those specific configuration screens.

standalone-configure-uap.png

7. Within the Radios configuration screen you may enable/disable the 2.4GHz radio or the 5GHz radio, change the channel selection from Auto to a specific one, as well as bandwidth and transmit power. Under the WLANs settings, you can change the name and password of the WiFi as it will appear in the network list on your devices, and disable or enable 2.4GHz and 5GHz bands.

standalone-config-radios.png          standalone-config-wlans.png

8. After making changes on either of these screens, go back to main device Configuration screen and tap "Save" in the upper right to make your changes persistent. You will see an "Updating" then "Restarting" message. Do not disconnect the access point during this time.

9. After changes are made, the app will take you back to the device's main screen. Scroll down to the Clients header to see currently connected devices. From the Client screen tap on the client device to see its uptime, it's IP address, MAC ID, traffic and to block it.

standalone-config-connected-clients.png          standalone-config-client.png

10. Go to the Blocked Devices screen to unblock a client.

standalone-config-unblock-client.png

11. Back in the UAP's main screen, scroll down to the Actions header. From here you can open the RF Environment scan. This will put your UAPs offline during the duration of the scan. The results are shown once the scan is complete, but you must make any changes manually in response to the results.

standalone-configure-device-menu2.png          standalone-configure-rf-environment.png          standalone-configure-rf-scan-confirm.png

Managing the UniFi Network Controller with the Mobile App

When the app is linked to a controller running on a hosting device, it will closely mirror the web controller. You will be able to view the dashboard, devices, clients, statistics, insights, alerts, events and more; as well as view detailed information about devices and clients. Remote access is supported for network management on the go.

How to Set Up a Controller on a UniFi Host Device

The Controllers screen displays an overview of the controllers you can manage. From here, you can add a new controller, launch the controller management interface and check current service status.

UniFi host devices that run the UniFi Network Controller such as a UniFi Cloud Key or UniFi Dream Machine, require initial setup before they are ready for use. Follow these steps to set them up:

  1. Make sure your mobile has Bluetooth enabled. In the Controllers screen, tap "Add Controller" / "+" .
  2. The app will search and find any host devices close by. Tap "Set up this controller/Set Up" to launch the Setup Wizard. Follow the instructions in the Wizard. This article explains the UniFi Dream Machine set up if you need further help, or use the device's Quick Start Guide.

How to Add a Configured Controller to the Mobile App

If the Controller is already set up and running, then you only need create the connection between the controller and the mobile app. You can do that via the Cloud or via Direct Access.

Adding a Controller via the Cloud

This is the recommended method of adding a controller, to easily access and manage it from anywhere in the world without the need of a public IP, or having to open ports.

  1. In the mobile app, go to Account, then tap on Log In and log in using your Ubiquiti SSO account.
  2. After logging in, all controllers owned by that SSO account which have remote access enabled will be displayed in the Controllers section, just tap on a host device name to access its controller.
NOTE:If you can’t see any controllers, it might be because cloud access has not been enabled. See this article to learn how: UniFi - How to Enable Remote Access for Remote Management.

Adding a Controller via Direct Access

 A custom connection to the controller without using the cloud portal can also be configured. This may come in handy if your controller doesn’t have internet access, or if you are facing issues following the usual method. The mobile running the UniFi app must be connected to the same network as the host of the UniFi Network Controller for this connection without remote access to work.

To add a direct access connection:

  1. In the app's Controllers screen, tap on the "Add Controller" / "+" in the upper right corner, then tap on “Connect to a controller manually" / "Log in to existing controller”.
  2. Fill in the IP address, port, and credentials, and tap on “Log in”. After a successful login, the connection will be saved and be later accessible from the Controllers screen as long as you are connected to the host device's same network.

UniFi Network Controller App Configurations

Once the mobile app has been set up and is connected with a hosted and running UniFi Network Controller, its interface will mirror the web UI of the Controller with the same sections: Dashboard, Devices, Clients and Statistics. Within the More tab you'll find: Insights, Maps, Events, Alerts, Hotspot Manager, and Settings. Perform these configurations in the same manner as you would in the web interface, using the help center articles or referring to the UniFi User Guide which describe webUI configurations. All configurations done on either webUI or mobile app will be reflected on both once it provisions and the screen is refreshed.

Settings Available Only on Mobile App

There are a few features that are available on the mobile app's More menu, but are not available or shown in the same way in the webUI: Ping (iOS only), Wi-Fi Test, Layer 3 Adoption, Throughput Heat Maps (iOS only) and UAP-AC-EDU broadcasts. See Related Articles below for in depth descriptions of the Heat Maps and AC-EDU announcement configuration.

Ping (iOS Only)

The ping test uses ICMP packets to check the preliminary link quality and packet latency estimation between two network devices.

1. Tap to ping another device on the network.

2. The Ping screen appears.

3. Select Hostname. Enter the destination IP address or hostname and tap Done on the keyboard.

4. Tap Start to start the ping test. The test results will appear. Tap Stop to end the ping test.

Wi-Fi Throughput Test

You can test the wireless upload and download throughput using separate tests, and upload the throughput data by following the on-screen instructions. Tap the upper right corner reset button to reset your data.

Additionally, in the iOS app, within the Wi-fi Throughput Test section you will find the Connection Info tab, which displays the following:

  • Refresh: Tap to refresh the connection information.
  • UAP Device: Displays the UniFi Access Point used for the test. Tap to access details about the AP.
  • SSID: Displays the SSID or wireless network name.
  • IP Address: Displays the IP address being used.
  • Channel: Displays the channel being used by the AP.
  • Signal: Displays the percentage of signal strength, as well as the signal strength in dBm.
  • TX Rate: Displays the transmit rate.
  • RX Rate: Displays the receive rate.

Related Articles

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UniFi - Mobile Configuration of UAP-AC-EDU Announcements

UniFi - Throughput Heat Maps with the UniFi iOS App

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