UniFi Network - Remote Management Requirements

UniFi OS Hosts such as Dream products, Cloud Key G2+, and Network Video Recorders can be accessed remotely at unifi.ui.com. 

Legacy Cloud Keys and self-hosted UniFi Network Servers installed on Windows/macOS/Linux machines require using network.unifi.ui.com. 

See Connecting to UniFi to learn more about local and remote connections.

Requirements

• UI Account
• Internet access on your UniFi OS Console or Network Application Host

Remote access is enabled by default if you link your UI Account during setup. This setting can be found in your UniFi OS settings.

Note: Non-UniFi OS hosts (legacy Cloud Keys or self-hosted UniFi Network Servers) can find this in Settings > System > Administration.

Common Issues

There is a third-party firewall, gateway, or ISP modem blocking remote access traffic.
Refer to UniFi - Ports Used to ensure all necessary ports are enabled. You may need to contact your ISP to assist with this configuration.

There is a DNS issue preventing the resolution with our remote access servers.
We recommend using a public DNS such as 8.8.8.8 or 1.1.1.1 as these are confirmed to resolve all necessary servers required for remote access. Please exercise caution when using your own internal DNS servers to resolve external sites.

Your UniFi OS Console or Network Application host has incorrect date/time settings.
Correct date/time is a standard requirement for establishing a secure connection. The most common cause of having incorrect date/time is an upstream firewall, gateway, or ISP modem that is blocking UDP Port 123. If you are unable to configure this, you should reach out to your ISP for assistance.

You are not on the most up-to-date version of UniFi OS.
We make continuous stability and user-experience improvements with each update. We always recommend confirming that you are on the latest version before diving into more complicated troubleshooting. You can check our Community Releases for more information.