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UniFi - How to Enable Remote Access for Remote Management

Overview

This guide will go over the steps to enable the free remote access feature and management of UniFi devices from a locally installed controller. For UniFi Network Controllers running UniFi OS (currently only running on UDM-Pro) please access the Cloud Access Portal using https://unifi.ui.com/. For all other UniFi Network Controller software running on Cloud Keys, computers or other hosts, please use https://network.unifi.ui.com/.

NOTES & REQUIREMENTS:
  • A Ubiquiti account is needed to use remote access via the Cloud Access Portal. This article will help if more information on how to create a Ubiquiti account is needed.
  • System Requirements:
    • Windows 7/8/8.1/10: UniFi Network Controller Software v4.8.15 or above
    • macOS: UniFi Network Controller Software v4.8.15 or above
    • Linux: Please search for the release notes for your Linux operating system here to determine if your version has any specific requirements outside of the general information provided here.
    • 64-bit Java
    • Google Chrome, Microsoft Edge, Mozilla Firefox, Windows IE 10 (or above)

Table of Contents

  1. Introduction
  2. How to Connect to the Controller Remotely
  3. How to Enable Local Login with Ubiquiti Account
  4. How to Enable Remote Access to UDM and UDM-PRO
  5. Testing & Verification
  6. Related Articles

Introduction

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Users that have installed the UniFi Network Controller software, have created a Ubiquiti account and are connected to the internet, have the option to use remote access via the Cloud Access Portal to access and manage multiple installations at one time even when they are not physically connected to any of those networks. 

How to Enable Remote Access

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1. Log into your local UniFi Network Controller as usual:

2. Navigate to Settings > Remote Access.

3. Turn the Enable Cloud Access feature ON. 

settings.remote_access_on.png

4.  Enter your Cloud Access Portal  credentials on login request and select Enable Remote Access.

NOTE: If you have not yet created an account please do so now. Once an account is created you may need to return to Step 1 of thisarticle.

If your UI.com account has two-factor authentication (2FA) enabled, you will have to provide the 2FA code to proceed.

2fa.png

5. Click on Apply Changes when you see that "Enable Remote Access" is "On", and your Cloud Access Portal credentials are displayed in the "Configured For" section of the page and the green status is "Connected":

How to Enable Local Login with Ubiquiti Account

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When the Enable Local Login with UI Account option is ON in the Settings > Cloud Access section, the credentials from your Ubiquiti SSO account will be used for administrator accounts, so you would use your SSO credentials to log into your Controller. This option will only take effect after the "Apply Changes" button has been selected. 

To revert these settings:

1. Turn the toggle of the Enable Local Login with UI Account option to the OFF position.

2. Select "Apply Changes".

3. Navigate to Settings > Admins.

4. Edit the admin account and revert the username and password. 

5. The page will refresh and you can test your settings by visiting the Cloud Access Portal: https://network.unifi.ui.com.

How to Enable Remote Access to UDM and UDM-PRO

1. On the UDM the remote access is enabled by default. You can provide remote access to another user to manage the UDM in Settings > Remote Access > Enable User Access.

Remote_Access_UDM.png

2. The UDM-PRO will not show this option on the Settings section because remote access is enabled by default and cannot be disabled. 

NOTE:A Ubiquiti account is needed to use remote access for the UDM and UDM-PRO. Remember the UDM-Pro controller, running UniFi OS will be listed on https://unifi.ui.com, while all other controllers will be listed on https://networks.unifi.ui.com.

3. For the UDM Pro you need to log in to https://unifi.ui.com/:

udm_pro_login.png

4. Log in with your Ubiquiti credentials, and go to the Users button located on the bottom right of screen as shown:
user_setup.png

5. Use the Add User drop down in the upper, right corner:

add_user.png

6. Finally, click on Add and then verify that the new user accepts the invitation sent via email. 

Testing & Verification

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1. To confirm you have cloud access, log in to the Cloud Access Portal (https://network.unifi.ui.com) with your SSO Ubiquiti credentials.

2. Your local controller should be displayed with a computer icon like the one for demo.ui.com in the screenshot below, and the controllers with remote access enabled will have a cloud icon:

UniFi_Cloud_Access_Portal.png

3. Access your Controller by clicking "Launch" in the Actions column. And then select if you wish to launch using Cloud, launch using hostname of controller or launch using IP of controller.

Related Articles

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UniFi - Device Adoption Methods for Remote UniFi Controllers

UniFi - Accounts and Passwords for Controller, Cloud Key and Other Devices

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