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UniFi Video is an obsolete product line.

This application and its related devices will no longer receive any manner of technical support, including functional and security updates. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video.

UniFi Network - Troubleshooting Remote Access

We recommend using our UniFi OS Consoles and Gateways for the most seamless remote access experience because it eliminates issues introduced by third party factors.

Requirements

  • UI SSO Account
  • Internet access on your UniFi OS Console or Network Application Host

Common Issues

You are not on the most up-to-date version of UniFi OS.
We make continuous stability and user-experience improvements with each update. We always recommend confirming that you are on the latest version before diving into more complicated troubleshooting. You can check our Community Releases for more information.

There is a third-party firewall, gateway, or ISP modem blocking remote access traffic.
Refer to UniFi - Ports Used to ensure all necessary ports are enabled. You may need to contact your ISP to assist with this configuration.

There is a DNS issue preventing the resolution with our remote access servers.
We recommend using a public DNS such as 8.8.8.8 or 1.1.1.1 as these are confirmed to resolve all necessary servers required for remote access. Please exercise caution when using your own internal DNS servers to resolve external sites.

Your UniFi OS Console or Network Application host has incorrect date/time settings.
Correct date/time is a standard requirement for establishing a secure connection. The most common cause of having incorrect date/time is an upstream firewall, gateway, or ISP modem that is blocking UDP Port 123. If you are unable to configure this, you should reach out to your ISP for assistance.

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